Twice replaced Harddrive still crashes.

Question

Level 1

8 points

Twice replaced Harddrive still crashes.

My 15" macbook is still crashing after having the harddrive replaced twice. Interestingly, the crash is identical to the type of crash before it was replaced. Everything would be working fine then the screen goes black and a white screen appears with small font saying the computer encountered a problem and is rebooting. After everything reloads a window pops up titled "Problem report for OS X" saying my computer restarted because of a problem with a huge list details of the problem details and system configuration (which I can paste below if anyone can help me solve this problem). It is noteworthy that sometimes the fan will be running abnormally loud at times. It will sometimes coincide with the crash and sometimes not. There hasn't been any decipherable pattern in that regards. My DVD drive is also currently not working. I've run disk utilities multiple times in every scenario possible to no avail and have run out of ideas.

Here are a list of possible scenarios I thought of, but would love feedback and help with any new suggestions or help.

(not in any intentional order of importance or probability)

1. There's a virus.

2. The DVD drive is somehow causing the hard drive to crash.

3. An incompatible program from previous OS is causing system to crash (unlikely because the crash happened before I upgraded OS and continued afterwards)

3. Apple simply wants me to buy a new machine

Mac details:

El Capitan

Macbook Pro Mid 2010

Processor: 2.53 GHz Intel Core i5

Memory: 6 GB 1067 MHz DDR3

HD: 1 TB SATA Disk

Thank you for your help in advance!

MacBook Pro

Posted on Sep 19, 2016 8:17 AM

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Answer 1

lllaass

Level 10

210,519 points

Sep 19, 2016 8:32 AM in response to whitecrow3

You said "a huge list details of the problem details and system configuration (which I can paste below if anyone can help me solve this problem). "

Yes post it.

You may have this problem

MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended - Apple Support

This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum

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Answer 2

John Galt

Level 10

156,308 points

Sep 19, 2016 8:39 AM in response to whitecrow3

(which I can paste below if anyone can help me solve this problem)

Please do so. Read OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp…

Also: Mac OS X: How to log a kernel panic - Apple Support.

Excerpted from that document:

If you record a kernel panic, you can post this information to Apple Discussions. Please include detailed hardware configuration information in your post. You may do this by copying and pasting information from a System Profiler report into your post. Please also include any reproducible steps that lead to this message.

If you would like to do that, copy and paste the entire text of the Kernel Panic report. Since this is a publicly accessible website, please omit or obscure any information you consider personal.

1. There's a virus.

2. The DVD drive is somehow causing the hard drive to crash.

3. An incompatible program from previous OS is causing system to crash (unlikely because the crash happened before I upgraded OS and continued afterwards)

3. Apple simply wants me to buy a new machine

Please forget about that.
If the kernel panics are due to hardware fault, the two problems are likely to be related to that common fault. Your KP report might indicate something suggesting a fault, or it might not. The DVD drive itself is not likely to cause that problem.
Possible. The kernel panic report might reveal something of interest. Kernel panics are almost always caused by hardware, but it might be something you can fix.
Sure! 😉 Apple does not cause the problems you're describing to impose a periodic requirement to purchase new hardware though. It would also violate US laws that have been in effect for decades.

Reply

Answer 3

whitecrow3 Author

Level 1

8 points

Sep 19, 2016 8:35 AM in response to lllaass

Please note also that the reports have varied slightly in the first few lines (At least once that I know of for sure). I had one that referenced SnapX Pro in the first few lines. I deleted the program and every related file I could find regarding it hoping that was the issue but my computer still crashed. I don't know if that information is pertinent at all but I wanted to mention it if it would help.

Anonymous UUID: B50392D5-F511-D896-2872-7558FE253255

Sun Sep 18 08:30:14 2016

*** Panic Report ***

panic(cpu 2 caller 0xffffff7f95a51bd5): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff90f65cd000 0x0a5480a2, D0, P3/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.12.8/src/AppleMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 2), Frame : Return Address

0xffffff801d1aac60 : 0xffffff80128dab52

0xffffff801d1aace0 : 0xffffff7f95a51bd5

0xffffff801d1aadc0 : 0xffffff7f936aafa4

0xffffff801d1aae80 : 0xffffff7f93777add

0xffffff801d1aaec0 : 0xffffff7f93777b48

0xffffff801d1aaf40 : 0xffffff7f939fca23

0xffffff801d1ab0b0 : 0xffffff7f9379bb79

0xffffff801d1ab0d0 : 0xffffff7f936b1cfd

0xffffff801d1ab180 : 0xffffff7f936af690

0xffffff801d1ab380 : 0xffffff7f936b1141

0xffffff801d1ab450 : 0xffffff7f94f166c0

0xffffff801d1ab530 : 0xffffff7f94f139ef

0xffffff801d1ab5b0 : 0xffffff7f94f14597

0xffffff801d1ab630 : 0xffffff7f94f14dbb

0xffffff801d1ab770 : 0xffffff7f94f15817

0xffffff801d1ab8a0 : 0xffffff7f94f4764f

0xffffff801d1ab8e0 : 0xffffff7f94f483ba

0xffffff801d1ab920 : 0xffffff7f94f41d0a

0xffffff801d1aba90 : 0xffffff7f94f42601

0xffffff801d1abad0 : 0xffffff7f94f3de49

0xffffff801d1abb00 : 0xffffff7f94f2130b

0xffffff801d1abb50 : 0xffffff8012ee2352

0xffffff801d1abb80 : 0xffffff8012ee2fca

0xffffff801d1abbe0 : 0xffffff8012ee0037

0xffffff801d1abd20 : 0xffffff8012997f90

0xffffff801d1abe30 : 0xffffff80128df2c3

0xffffff801d1abe60 : 0xffffff80128c28f8

0xffffff801d1abea0 : 0xffffff80128d26a5

0xffffff801d1abf10 : 0xffffff80129b8eca

0xffffff801d1abfb0 : 0xffffff80129ecd86

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.12.8)[3186B630-FFF4-32C9-BAB9-DCD0C9DB6BA2]@ 0xffffff7f95a43000->0xffffff7f95a56fff

dependency: com.apple.driver.AppleGraphicsControl(3.12.8)[C57F5F56-2229-365F-9765-F24AA4687 584]@0xffffff7f95a3b000

dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f934d9000

dependency: com.apple.iokit.IOPCIFamily(2.9)[5447B943-A94D-3BD4-A60F-98B24D19CE93]@0xffffff 7f9312c000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0 xffffff7f935fd000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[C49819CE-729A-36B2-9AC1-744A43DC23 6F]@0xffffff7f95a3e000

com.apple.nvidia.classic.NVDAResmanTesla(10.0)[05FC5D7E-BB0B-3232-BBBD-8A49B687 0D8B]@0xffffff7f93654000->0xffffff7f938c9fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[5447B943-A94D-3BD4-A60F-98B24D19CE93]@0xffffff 7f9312c000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xff ffff7f93644000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0 xffffff7f935fd000

com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[56199CA6-3C8D-3EBB-B5EF-7B1B467 8ACF9]@0xffffff7f938d4000->0xffffff7f93b81fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6 870D8B]@0xffffff7f93654000

dependency: com.apple.iokit.IOPCIFamily(2.9)[5447B943-A94D-3BD4-A60F-98B24D19CE93]@0xffffff 7f9312c000

com.apple.GeForceTesla(10.0)[07CD2F70-A8DD-32EA-85C0-90433204BDAC]@0xffffff7f94 ee6000->0xffffff7f94fb1fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[5447B943-A94D-3BD4-A60F-98B24D19CE93]@0xffffff 7f9312c000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[4EB2843C-C821-3AD0-B333-575FD6ED6FB1]@0xff ffff7f93644000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0 xffffff7f935fd000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[05FC5D7E-BB0B-3232-BBBD-8A49B6 870D8B]@0xffffff7f93654000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

15G1004

Kernel version:

Darwin Kernel Version 15.6.0: Mon Aug 29 20:21:34 PDT 2016; root:xnu-3248.60.11~1/RELEASE_X86_64

Kernel UUID: E349749B-3303-3DDF-959C-B5885A0E1F6E

Kernel slide: 0x0000000012600000

Kernel text base: 0xffffff8012800000

__HIB text base: 0xffffff8012700000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 2273552024928

last loaded kext at 698633054287: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f95b5e000, size 32768)

last unloaded kext at 827595629290: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f95b5e000, size 32768)

loaded kexts:

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.22.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 274.12

com.apple.driver.AppleHDA 274.12

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.GeForceTesla 10.0.0

com.apple.driver.AppleIntelHDGraphics 10.0.0

com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMuxControl 3.12.8

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleUSBTCButtons 245.4

com.apple.driver.AppleUSBTCKeyboard 245.4

com.apple.driver.AppleIRController 327.6

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.iokit.AppleBCM5701Ethernet 10.2.0

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOUSBMassStorageClass 4.0.2

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleGraphicsControl 3.12.8

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOHDAFamily 274.12

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSurface 108.2.3

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleUSBMultitouch 250.5

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.6.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B11, 2 processors, Intel Core i5, 2.53 GHz, 6 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD10JPVX-28JC3T1, 1 TB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: My Book 1140

USB Device: Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: USB Receiver

USB Device: IR Receiver

USB Device: Built-in iSight

Thunderbolt Bus:

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Answer 4

John Galt

Level 10

156,308 points

Sep 19, 2016 9:07 AM in response to whitecrow3

Your Mac does indeed have the GPU fault alluded to by lllaass.

Contact Apple: Official Apple Support

Reply

Answer 5

lllaass

Level 10

210,519 points

Sep 19, 2016 9:07 AM in response to whitecrow3

This " "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: "

indicates you have the graphics problem indicated in the last link I provided. Since the repair program has ended the solution is to replace the logic board since the GPU is not replaceable.

Only worth it if you can find the a goog, same model MacBook Pro that has been repaired for the graphics problem that has a screen problem

Reply

Answer 6

whitecrow3 Author

Level 1

8 points

Sep 19, 2016 9:06 AM in response to lllaass

All this being said, the probability to find the specified part i'm needing is not very high is it?

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Answer 7

lllaass

Level 10

210,519 points

Sep 19, 2016 9:13 AM in response to whitecrow3

You need a replacement logic board. The GPU is soldered to the logic board and can't be replaced. I would only get a replacement logic board that has already been replaced under Apple's repair program otherwise it will likely fail in the future.

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